Mastery of Office Manager ‘Spring’ Conference
Every business has breakdowns. And since dental practice is a business, there will be breakdowns. Breakdowns are unavoidable. Situations arise where something goes wrong. A failure of communication, a conflict in a relationship, a failure in performance, a collapse in the system of authority due to rules or policies not being followed, an inability to achieve vital targets.
Breakdowns are different than problems, they have a different anatomy. And they are managed differently than problems. In our culture, particularly dentistry, failures are hidden. In the dental industry, our magazines, journals and myths have a way of reporting on the process of trial and error so that only the peaks are shown, not the valleys.
We teach, preach and coach that “breakdowns are the access to the future.” If you can see that failures give you access to success, you won’t be ashamed of them, you won’t try to hide them, and you won’t be covert about them. Well-managed breakdowns lead directly to break-throughs.
Dental practice office managers deal with breakdowns every day. That’s part of their job. The purpose of this week’s Mastery of Office Manager and Senior Executive Conference is to train, educate and develop office managers and dental executives to successfully and powerfully manage breakdowns so they result in breakthroughs and improved performance.
Listen the audio in which Dr. Marc Cooper distinguishes the difference between a ‘problem’ and a ‘breakdown.’
The Mastery of Office Manager Program is an ‘elite executive training curriculum’ designed specifically for senior dental staff. The annual conference has been in existence since 2005. In 2011 we determined to hold a conference every six months so that the impact of the education and training could be infused to a far greater degree into practice operations. Conferences bring together participants from all across the United States.